Processing your
requests without unnecessary delays (or other issues) and our being
efficient (keeping costs down) have been and remain top priorities of
ours. With this in mind we instituted several new
processes/procedures in 2004.
One of them was
that emails sent to multiple email
addresses at Pebblehaven would get filtered, and thus we would not be
seeing (and thus processing) them. The
reasoning for this starts with the fact that there is
only one "team" that can handle any and all requests.
For example, only the Billing Team handles billing related issues and thus sending
an email to our General Service Team and our Billing Team about such an
issue will not lead to it being addressed any faster or
effectively. Thus, such an email is filtered. In addition,
spammers commonly send emails to multiple addresses at a particular
domain, so often times we get to your request sooner because we are not
spending time opening/etc such spam. When our email addresses are
that of teams (not individuals), it can also help prevent issues arising
from teams crossing paths. For example, a team that received your
email forwarding it on your behalf to the correct team, which they did
not see you had already emailed (and then an order is inputted and
charged for twice, and/or similar).
Lastly, we can
easily do this as if you are
ever unsure of where to direct a request, you may simply review
our site (answer found there), give us a call,
or drop an email to the general
mailbox. When
possible (when the customers acknowledgement of terms and conditions is
not a part of their proper and direct delivery to the email account in
question, such as your understanding charges are incurred for an update
request), we will forward the request on your behalf to the right party,
and even let you know where you can direct the request the next time to
ensure it is processed even faster by our team (they will receive
immediately, instead of when someone gets to the email and forwards it
for you). |
