MIVA MERCHANT

Below are some brief instructions on how to work with Miva Merchant (in addition to Miva's documentation and online support groups).  

The first steps to getting to know Miva Merchant is having the ability to login.

To login to Miva Merchant, simply point any browser to "http://www.yourdomain.com/Merchant2/admin.mv" or "http://www.yourdomain.com/Merchant2/admin.mvc" (we recommend that you save this URL as a favorite in your web browser).  Here, you will be asked for your User Name and Password.

ADDING PRODUCTS

1.  To the left had side and where it says "Stores", click on the blue arrow next to it.

2.  It will expand the list and have two new options: "Add Store" and another link with your Store Name, for example, "Joe's Golf Clubs" or "Sue's Jewelry".  Click on your store name.

3.  The list will expand again and you will see a "Categories" link with a blue arrow to the left of it. Click on the blue arrow.  This will expand the list of categories.

4.  You will now see a list of categories.  Click on the blue arrow to the left of any of the categories that you would like to add products to.

5.  For example, say you were a Golf Warehouse and wanted to add a new Driver, simply click on the blue arrow to the left of "Golf Equipment - Drivers".  The list will expand and you will see an "Add Product" link. Click on the "Add Product" link.

6.  A page opens up in the main window entitled "Add Product". Here, enter in the Product Code, Product Name, Price, Cost (the cost for you to purchase the product), Shipping Weight, and a Description of the Product.

7.  Now that you have entered that information, click on the "Images" link at the top of the page. You will be asked to provide a thumbnail and full-sized image. Here, you can either provide a URL of an image already on a web site or browse to locate an image on your computer.

8.  To enter an image that is already on a web site, simply enter in the URL address of the images in the boxes next to "Thumbnail Image:" and "Full-Sized Image:".  Once you have entered in the URL addresses, click on the "Add" button located at the bottom right of the page.

9.  To add an image that is located on your computer's hard drive, simply click on the circular button to the right of the box and a new window entitled "Upload File" will open.  Click browse and select the image from your computer. Then click on the "Upload" button. Do the same for the Full Sized image, then click on the "Add" button at the bottom right of the page.

10.  You have successfully added a product to your web site using Miva Merchant.  To add another product, repeat this process.

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TRACKING INVENTORY

1.  Now that you have added the product, we must update it so that Miva can keep track of the inventory as you may have 6 of one item, but only 1 of another. For example, if you wanted to track the inventory of a product you have just added, click on the link of the category where the product is located.  This will open a page entitled "Edit Category: ". Click on the "Products" link on that page.

2.  Now, search for the item that you just added.  Items that are specific to the category are designated by a checkmark next to their name. Once you locate the product you are looking for, click on the circular button to the far right of the product name. This will bring you to a page where you can modify the product.

3.  Once there, click on the "Inventory" link. Now, check off the "Track Product" checkbox. In the "Increase Stock By" box, enter in the number of products that you have for that item. 1, 5, 10, etc. Next to "Track Low Stock Level", select NO from the drop down list. Scroll down more and next to "Track Out Of Stock Level:" select YES from the drop down list. Next to "Hide Out of Stock Products:" select NO from the drop down list, and finally next to "Out of Stock Level:" enter in the number 0.

4.  Once you have entered in all the information, scroll down to the bottom of the page and click on "Update".

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SETTING UP PRICE GROUPS

Sometimes, you may want to have certain customers of yours to have special pricing for specific products.  These customers will have to be placed in what is called a "Price Group". This group will have the ability to login via a user name and password and view the specific pricing that you have set.

1.  First, we will have to add these people as Customers. Click on the blue triangle next to "Customers".

2.  Click on the link "Add Customer". Now, in the main window, you can enter in the customer's login and password.  These are fields that you will provide.  It is recommended that you input a login and password that is easy to remember.

3.  Be sure that you enter in an email address for the customer so that if they misplace or forget their password, it can be emailed to them. Once you are done entering in the proper information, click on the "Add" button to the bottom right.

4.  To add another customer, click on the "Add Customer" link on the left hand side of the page again and repeat the previous steps.

5.  Now that you have added the customer(s), you can go ahead and add them to the Price Group. To do this, click on the blue triangle to the left of "Price Groups" on the left hand side.

6.  Click on the link of the Price Group that you would like to add customers to. In the main window, you will see the Price Group Name and details about the specific pricing that they receive. You can obviously change this pricing structure accordingly when you need to.

7.  Click on the "Customers" link on the top next to where it says "Price Group". This will open a window showing you which customers are part of this Price Group. Customers with a check in the box to the left of their name are part of this Price Group.

8.  You will also see customers with no check to the left of their name.  To add them to this Price Group, simply place a check by their name by clicking on the box to the left of their name and click on the "Update" button located at the bottom right of the page.  When the page refreshes, you will see that the people you have selected have been added to this Price Group.

9.  Once you are done adding customers to the Price Group, you can click "Logout" in the top right hand corner of the window.

10.  It is recommended that you email your customers the login information they will need to access the Price Groups.

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CHANGING THE PRICE FOR PRICE GROUPS

1.  Click on the blue triangle next to "Price Groups" and click on the "Dealers" link.

2.  The main window will now display a page to where you may make changes to the prices that Dealers have access to. There are 4 choices: Retail, Cost, Discount from Retail (%), and Markup from Cost (%).

The prices that you specify will only be seen by those customers whom you have given access to a specific Price Group. All other people visiting the web site see the normal, Retail prices.

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1.  An email will be sent to you at the email address of your choice with the following subject:

** YourDomain.com Online Order ** 

This email is simply to inform you that an order has been placed.  Your customer will also receive an email confirming their online order.

2.  Click on the blue triangle to the left of "Order Processing"

3.  Click on the blue triangle to the left of "Un-batched Orders"

4.  Here, you will see the list of orders that have been placed on the web site. The orders are listed by date and time.

5.  Click on any of the orders and you will be able to view their Shipping Information, Order Information, and Credit Card Information.

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If you have read through the instructions above and still have questions regarding any of the steps above, feel free to browse the help section Miva provides or visit www.miva.com

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