Frequently Asked Questions - Pebblehaven Company

EMAIL FAQ > Account Setup/Access

I need assistance accessing my email account through an email client/program.
How can I check my email from the web?
How can I add/edit/remove email accounts/aliases?
How can I retrieve messages, sent to a particular email address, on more than one computer?
I need my password for my email account(s) reset, or provided to me.
How can I change my email address?
An employee is no longer with our organization. How can we access their email?

How can I add/edit/remove email accounts/aliases?

Simply login to your control panel. Once logged in, depending upon what type of server the domain in question is setup on, click on "USERS" and then "Add User" (please note "typical" user accounts are setup as "FTP Access"). Or, on another type of server, click on the domain in question, then on "Mail", and then on "Add New Mail Name".

If you would like a general service team member to walk you through doing this, just call us!

If you would like us to do this on your behalf, we charge by the time needed to complete your request. You can simply would submit an update request (instructing us what you would like to add/edit/remove).

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How can I retrieve messages, sent to a particular email address, on more than one computer?

The simplest (most common) way to check your email from more than one location is:

Setup an account in an email client/program, at your primary location (computer). Then, check for new email elsewhere using web based email. Any email you have not downloaded at your primary location (computer) will still download into your email program upon your next use (as long it was closed while you were away from it, and as long as you did not delete the email via web based email).

The most common ways to receive a copy of all messages at more than one location is:

Setup your email account in an email client/ program, at each location, with one special adjustment to your typical setup. Simply select an option in your email client "Leave a Copy of Messages on the Server" (this is under the "Advanced" tab in Microsoft Outlook).
Check your email exclusively via web based email.

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How can I check my email from the web?

Depending upon what type of server you are on, simply visit http://webmail.yourdomain.com/ or http://www.yourdomain.com/webmail/. Once at a login screen simply enter your account username, not email address (ie. joe, not joe@joesmith.com), and your password.

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I need my password for my email account(s) reset, or provided to me.

For a variety of reasons, Pebblehaven only stores the username and password for the "administrator" account on file. By default, the administrator account is the initial email account setup when you started your web/email hosting. However, we are not notified by the server if you change a password for any account, and therefore our information may not always be up-to-date. Any new passwords, or those belonging to additional email accounts, are encrypted on the server, and thus not something we can provide.

To reset any password, you can login to your control panel with an administrators username/password. Or, if you are an account contact in our system, you may request that we reset any password (including the administrator) by sending an update request. If you would like your original username and password emailed to you, please send a request to our general mailbox.

How can I change my email address?

The easiest way to "change" your email address is to simply add the new email "address" as an "alias" of your existing account. Then, in the preferences/settings of anywhere/everywhere you access your email from, change your email address listed (NOT the username/account name and/or password) to be the new address. This will make it so mail sent to your "old" email address comes into the same place as your "new" email address, automatically.

An alternative (more complicated) way would be to create a new email account in your domain control panel and setup access to your new email account. If you would like to receive email sent to your old email address at your new one, setup mail forwarding (by logging into your domain control panel), or leave the old email account "settings" wherever you check your email. If you setup forwarding though, you should remove settings in your email client (or similar) that relate to your old email address. If you do not wish to have the old email address receive messages any longer, then it should simply be deleted.

If you have questions regarding the above, we highly recommend calling someone in our general service team (versus emailing). Someone would be happy to assist you.

An employee is no longer with our organization. How can we access their email?

You have several options.

1) To have all email messages (from the point when you enable this feature, until it is disabled) forwarded to another address, you simply setup email forwarding (or a "redirect"). Note: It does not apply to messages already sent to the address in question, only "future" ones.

2) Setup the account in your email client (Outlook, Outlook Express, etc). However, when you are "away" and checking email via your web based email, you will have to login to separate accounts.

3) Delete the email account, and add their "prefix" ("joe" for joe@domain.com) as an email alias to your account.

If you have questions regarding the above, we highly recommend calling someone in our general service team (versus emailing). Someone would be happy to assist you.

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