How can I
add/edit/remove email accounts/aliases?
Login to your hosting control
panel. Then, depending upon what type of server the
domain is setup on, click on:
- Home (in the upper left), the domain in
question (towards the bottom), then on "Mail". To add an
email account, click on Add New Mail Name. To access where you can
change a password, click on the email account in question, and then on
Preferences.
If you would like a General Services Team member to walk you through doing this, just call
us! If you would like us to do this on
your behalf, we charge by the time needed to complete
your request. You can simply would submit an update
request (instructing us what you would like to add/edit/remove).
How can I retrieve messages, sent to a particular email address, on more than one
computer?
The
simplest (most common) way to check your email from more than one location
is:
-
Setup
an account in an email
client/program, at your primary location (computer). Then, check
for new email elsewhere using web
based email. Any email you have not downloaded at your
primary location (computer) will still download into
your email program upon your next use (as long it was closed while you
were away from it, and as long as you did not delete the email via web
based email).
The
most common ways to receive a copy of all messages at more than one location
is:
-
Setup
your email account in an email
client/ program, at each location, with one special adjustment to
your typical setup. Simply select an
option in your email client "Leave a Copy of Messages on the
Server" (this is under the "Advanced" tab in
Microsoft Outlook).
-
Check
your email exclusively via web based email.
How can I check my email from the web?
Simply visit http://webmail.yourdomain.com. Once at a login screen simply enter
your account username, not email address (ie. joe, not joe@joesmith.com), and your password.
I
need my password for my email account(s) reset, or provided to me.
For a variety of
reasons, Pebblehaven only stores the username and password for the
"administrator" account on file. By default, the
administrator account is the initial email account setup when you started
your web/email hosting. However, we are not notified by the server if
you change a password for any account, and therefore our information
may not always be up-to-date. Any new passwords, or those belonging
to additional email accounts, are encrypted on the server, and thus not
something we can provide.
To reset any password, you can login to your hosting control
panel with an administrators username/password. Or, if
you are an account contact in our system, you may request that we reset
any password (including the administrator) by sending an update request.
If you would like your original username and password provided, an authorized contact should call our General Services Team (we do not email login information for security purposes).
How
can I change my email address?
The
easiest way to "change" your email address is to simply add
the new email "address" as an "alias" of your existing
account. Then, in the preferences/settings of anywhere/everywhere
you access your email from, change your email address listed (NOT the
username/account name and/or password) to be the new address. This
will make it so mail sent to your "old" email address comes into
the same place as your "new" email address, automatically.
An
alternative (more complicated) way would be to create
a new email account in your hosting control panel and setup
access to your new email account. If you would like to receive
email sent to your old email address at your new one, setup mail forwarding
(by logging into your hosting control panel),
or leave the old email account "settings" wherever you check your
email. If you setup forwarding though, you should remove settings in
your email client (or similar) that relate to your old email address. If you
do not wish to have the old email address receive messages any longer, then
it should simply be deleted.
If you
have questions regarding the above, we highly recommend calling
someone in our General Services Team (versus emailing). Someone
would be happy to assist you.
An
employee is no longer with our organization. How can we access their
email?
You
have several options.
1) To
have all email messages (from the point when you enable this feature, until
it is disabled) forwarded to another address, you simply setup email
forwarding (or a "redirect"). Note: It does not apply to
messages already sent to the address in question, only "future"
ones.
2)
Setup the account in your email client (Outlook, Outlook Express,
etc). However, when you are "away" and checking email via
your web based email, you will have to login to separate accounts.
3)
Delete the email account, and add their "prefix" ("joe"
for joe@domain.com) as an email alias to your account.
If you
have questions regarding the above, we highly recommend calling
someone in our General Services Team (versus emailing). Someone
would be happy to assist you.
|
