I am having trouble receiving email, but I can send without any problem.

1) Please temporarily close your email client, and login to your web based email account.  Then, have someone (or even yourself) send an email to your email address (from anywhere).  Wait a minute and "refresh" the screen.  If the email does not appear in your inbox (or your filtered messages), please proceed to step2. If your email message(s) does appear in your web based email, please proceed to step 4.  Or, if you were not able to login to your email account, please verify that your username/password are correct, the email account presently "exists" (via the domain control panel), that you are going to the proper "location", and that your email was not disabled (either related to a billing issue or possibly intentionally or unintentionally disabled via the domain control panel).

2) Login to your domain control panel.  

Check to see if the disk quota usage for your email user is over 90%.  If you are over 90%, this means you will either need to increase your quota (if space is available under your domain, if not you can purchase additional disk space), or delete messages/files stored on the server to free space.  In a simplified sense, the server currently has no space to store incoming email.  Once the disk quota usage is lowered, you should not have any trouble receiving email.  In addition, some emails previously sent to you by others may begin to arrive in your inbox, after correcting the disk quota issue (partly depending upon the time to live settings of the senders message, something out of our control).  

Also, make sure you do not have email forwarding/redirect enabled ("name" of service varies depending upon what type of server the domain in question is setup on), as otherwise it may not be storing a local copy of your email (you can tell if you have this service enabled by clicking on "Mail" to the right of the user in question or by seeing if "Redirect" states it is "On", within your domain control panel).

If your disk quota is below 90% and you do not have forwarding/redirect enabled, and the problem persists, please proceed to the next step.

3) Is an email client or other application, which you are not aware of, downloading your email?  Try temporarily resetting your password via your domain control panel, and then retry step 1.   If the problem persists, please immediately contact our support team (in doing so, you will obviously want to email from an email address that is able to receive email properly, as otherwise you will not receive their "response" - please also be sure to include the email_address/username/password in question).  

4) If you can view your messages in the web based email, but are still having a problem receiving your mail into your email client, this is most likely an issue with either your email client (As you are able to send mail, and outgoing mail travels through your ISP). Therefore, proceed to the next step.

5) Double-check to be sure that you typed in the incoming mail server (in your account properties) correctly.  Be sure that the incoming mail server is typed in all lower case with no capitals and no spaces.  Unless otherwise noted, it should read "yourname.com".  If the problem persists, please proceed to the next step.

6) You might be having a routing issue of some kind, between our server and your computer.  Therefore, try entering the IP address of your site/mail server with Pebblehaven.  If you do not have this information, please contact us.   If the problem persists, please proceed to the next step.

7) If you are receiving an error message when attempting to send/receive, please do the following (do not if you are not receiving any error message): The last alternative is to try "clearing" your inbox of mail, and see if it "refreshes" the connection with your email client.  To do so, simply login to your web based email, and move all messages in your inbox to a "saved" folder.  After moving the mail, please try to complete a send/receive without any errors.

8) Please try shutting down your computer and then outward towards your router.  Then, turn them each back on, starting at your router and then your computer last.  Try to receive.   If the problem persists, please contact our support team to make us aware of the issue.  Yet, we also recommend contacting a local networking or computer technician, as whatever is causing the issue may be out of our control if your web based email is functioning.