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I am having trouble sending email, but I can receive without any
problem. You
are receiving a message similar to "Unable to send the message. Please verify the e-mail address in your account properties. The server responded: 530 Authentication
required", "The message could not
be sent because one of the recipients was rejected by the server"
or "Relaying
temporarily denied..." This message will vary depending on which email client you are
using (for example, Microsoft Outlook, Outlook Express, Netscape,
Eudora, etc.). If you are receiving something similar to
"553 sorry, that domain isn't in my list of
allowed rcpthosts", please click
here instead of reading below. If
you are encountering this issue when setting up an email account for the
first time, or if you have recently changed your internet service provider
(ISP), this is not an uncommon issue and can easily be fixed by following the
steps below. If the email account in question is not being setup for
the first time, or if you have not recently changed your ISP, please click
here to jump to step 4.
What
is causing this issue?
The most common reason is something involving your ISP (internet
service provider). Numerous ISP's place restrictions on the port that outgoing mail is sent
through (port 25). You may wonder why
you are able to receive mail if your ISP is blocking access.
This is because the ISP cannot block incoming mail, as
it does not travel through port 25.
What
can I do?
1)
Double
check the settings in your email client.
Check to be sure that you typed in the outgoing
mail server (in your account properties) correctly. Although
this is not likely the issue, it is a worthwhile quick check
before taking other measures. Unless
otherwise noted, it should read "yourname.com". If
the problem persists, please proceed to the next step.
2)
Switch
your outgoing mail server to utilize your ISP's outgoing mail
server (they can provide this to you). If you have
another email account in your email client which is hosted by your
ISP you might want to check the outgoing mail server listed under
that account. Once you have their outgoing mail server
(either by checking another account or contacting them), simply
enter this in the outgoing mail server field for your email
account hosted by Pebblehaven.
In addition, some ISP's
require that you "select" the "My outgoing mail
server (SMTP) requires authentication" option within your
email client, AND some of those also require you to enter your
username/password with them in the outgoing mail server
authentication area of your email client (logon to their smtp
server using your username/password with them).
If the problem persists after completing these steps,
please proceed to the next step.
3)
Switch means of connection. This problem will occur whenever sending mail via a domain name
other than your ISP, no matter who the web host is, as it is not
your ISP's server. If you have a service provider such as
AOL, with multiple access numbers in your area, you may try
dialing in to a different number. When doing so, you are
actually dialing into a different server, which may not have the
block. Numerous customers have found success with this
change. If the problem persists, we recommend changing your
ISP (at least as a temporary solution) or proceeding to the next step.
4)
Try closing your email client, then re-opening it. If the
problem persists, try restarting your machine (computer).
5)Please contact your ISP to verify they are not having any
technical difficulties that would prevent you from sending email
(often times some ISP's have technical issues that will effect
both users who have an email @ISP and those who simply utilize the
ISP to send mail from their domain). Also, verify with your
ISP that the outgoing mail server you tried in step 2 is correct
(sometimes as a result of a merger or other business dealing,
ISP's change their outgoing mail server). Although the issue is nearly always associated with
the ISP, you may also contact our support
team at support@pebblehaven.com
to make us aware of the issue. In the meantime, you may also wish to send and receive by
utilizing your web based email,
which unless there is an issue with Pebblehaven will work without
any trouble (as sending via the web, port 80, will avoid any
potential issue caused by your ISP, as long as you have internet
access).
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