MANAGED HOSTING > EMAIL ERRORS & TROUBLESHOOTING > I am having trouble sending email, but can receive without issue > If you receive an error message when trying to send an email via your email client (Outlook, Mac Mail, Outlook Express, etc)
If you are receiving a message similar to "553 sorry, that domain isn't in my list of allowed rcpthosts", click here instead of reading what is below.
If you
are receiving a message similar to:
"Unable to send the message. Please verify the e-mail address in your account properties. The server responded: 530 Authentication
required"
"The message could not
be sent because one of the recipients was rejected by the server"
"Relaying
temporarily denied..."
Such a message is common if you using an email account for the first time at a physical location, or if you are now using a different internet service provider
(ISP) such as changing from Comcast to Verizon. If you are sending email from the same location as you normally do and you have not recently changed your internet service provider, skip to step 4 below.
What
is causing this issue?
Most often it relates to your ISP, such as Comcast or Verizon, as many place restrictions on the port that email is sent
through in an email program (port 25). Primarily they do this to help reduce SPAM sent via their service. You are able to receive email, however, as incoming mail travels over a different port (port 110) than outgoing mail (port 25).
What
can I do?
1)
Double
check the settings in your email client.
Check to be sure that you typed in the outgoing
mail server (in your account properties) correctly. Although
this is not likely the issue, it is a worthwhile quick check
before taking other measures. Unless
otherwise noted, it should read "yourname.com". If
the problem persists, please proceed to the next step.
2)
Switch
your outgoing mail server to utilize your ISP's outgoing mail
server (they can provide this to you). If you have
another email account in your email client which is hosted by your
ISP you might want to check the outgoing mail server listed under
that account. Once you have their outgoing mail server
(either by checking another account or contacting them), simply
enter this in the outgoing mail server field for your email
account hosted by Pebblehaven.
In addition, some ISP's
require that you "select" the "My outgoing mail
server (SMTP) requires authentication" option within your
email client, AND some of those also require you to enter your
username/password with them in the outgoing mail server
authentication area of your email client (logon to their smtp
server using your username/password with them).
In addition, you might try switching the port for outgoing email from 25 to
587.
If the problem persists after completing these steps,
please proceed to the next step.
3)
Switch means of connection. This problem will occur whenever sending mail via a domain name
other than your ISP, no matter who the web host is, as it is not
your ISP's server. If you have a service provider such as
AOL, with multiple access numbers in your area, you may try
dialing in to a different number. When doing so, you are
actually dialing into a different server, which may not have the
block. Numerous customers have found success with this
change. If the problem persists, we recommend changing your
ISP (at least as a temporary solution) or proceeding to the next step.
4)
Try closing your email client, then re-opening it. If the
problem persists, try restarting your machine (computer).
5) Please contact your ISP to verify they are not having any
technical difficulties that would prevent you from sending email
(often times some ISP's have technical issues that will effect
both users who have an email @ISP and those who simply utilize the
ISP to send mail from their domain). Also, verify with your
ISP that the outgoing mail server you tried in step 2 is correct
(sometimes as a result of a merger or other business dealing,
ISP's change their outgoing mail server). Although the issue is nearly always associated with
the ISP, you may also contact our Hosting Support Team at hostingsupport@pebblehaven.com to make us aware of the issue. In the meantime, you may also wish to send and receive by
utilizing your web based email,
which unless there is an issue with Pebblehaven will work without
any trouble (as sending via the web, port 80, will avoid any
potential issue caused by your ISP, as long as you have internet
access). |
