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I
am having trouble sending email, but I can receive without any problem.
If
you do not receive an error message, and the email(s) appears to have
successfully "sent", however the intended recipients report
they are not receiving your email, please follow the steps below:
1)
Ask the intended recipient(s) of your message(s) if they are receiving
email from other email addresses, besides yours. If they are not,
have them check with their email service provider. If they are not
sure, try sending the intended recipient an email from another email
account, not hosted by Pebblehaven (maybe from a friend, a personal
email account, etc). If they are sure they are receiving email from
other email addresses (including possibly your test message from another
address), continue to the next step.
2)
Try sending the user a message from your web
based email. If they receive your email, check with your ISP
regarding any issues they may be having that might cause such an issue
with your outgoing mail. Also try checking to see if the ISP has
any DNS in place that may be incorrectly routing your email (they may
have previously been a host of the users email/web site). If they
do not receive your email from your webmail, please proceed to the next
step.
3)
Contact our support team
with the address you are sending from, and the address you are sending
to. If you are receiving any bounceback message, please forward
that as well. The issue could be caused by the ISP somehow incorrectly
filtering email from your address or domain as spam. In most
cases, we can contact the ISP and try to resolve this. Also, we
may recommend calling our team and
asking that someone check to see if an email was received by our support
team. |
