Multiple copies of the same
email(s) are
downloading into my email client (Outlook, Outlook Express, etc). What can be done about this?
My connection is timing out or failing before finishing the send/receive operation.
There are several possible "solutions". We recommend going in order in
troubleshooting. Meaning, the most common solution is at the top and the
least likely/most drastic is at the bottom.
1) A large email, email(s) of certain characteristics, or a large number of emails, may be "blocking" your email client from processing a complete send/receive. For example, if you have a 20mb file or if you have 400 emails
waiting to download to your email client, from the server. Your email client may fail or "cancel" before finishing its send/receive operation.
Then, the next time you check for mail, it will try to download all messages on the server.
In plain words, it may not have had the chance
to tell the server which emails it previously downloaded, as this is typically done at the end of the
send/receive operation. First,
close your email client. Then, log into your web based email
account and delete email messages which you have already downloaded to your email client and/or do not wish to receive.
Then, reopen your email client and resume normal activity.
2) You will need to download service packs for your Office version from the
Office Download
center
You will see in the center of the screen two pull down menus. One will be entitled Product: and the other Version:. Leave the Product Category on Office and change the Version to whichever Office package you have. (It should tell you that when you open up a program within the Suite. It should say something like Word 2000 if it is 2000 or Word 2002/xp if it is XP). Select your version and a list of downloads will appear below. (You may need to click the button labeled Update to refresh the list.) Locate the downloads that say Service Pack X (X being the number of the Service pack) and download those. Don't worry about ones that have Service Pack X and then something after it like (SP-2) for MultiLanguage support etc. Just download the ones that say Service Pack X.
3) If this problem has to do with Outlook Express, we have been informed to try the following: Outlook Express uses a file to keep track of which message have been downloaded so that it can download only new messages. Sometimes this file becomes corrupted which results in the same messages getting downloaded again. You need to locate the file pop3uidl.dbx and rename it. Start Outlook Express and check for new mail
4) If none of the above solutions were able to assist, and you need further technical support, please contact
support@pebblehaven.com
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