CLIENT SUPPORT > DOMAIN NAME REGISTRATION/MANAGEMENT/RENEWAL
I have decided
that I do not want the Web Address (domain name) I registered. Can I get a
We're sorry, we do not refund
domain name registration fees, and the registration period cannot be
shortened or cancelled. However, when the registration period is over, you
can choose not to renew.
Why does my
newly registered domain name show up as "available" on another
registrars' WhoIs search?
Once your name is registered with
Pebblehaven, it will can take up to 48 hours before your information will be
reflected on a 'WhoIs' search. Yet, it typically takes just a few
How do I make
changes to my domain name record(s)?
1) Login to the domain
If you do not have your login information, an authorized
contact can obtain it by calling our General Services Team (for obvious security considerations, we avoid emailing such login information).
2) Send an email with your requested changes to firstname.lastname@example.org from an authorized address,
and we will process them on your behalf.
NOTE: To make changes to zone record hosted by pebblehaven (change just where particular service(s) resolve to, such as changing where email resolves to), please click here.
do you send domain renewal notices?
If you have our Managed Domain Privacy in place, they're
sent via email to the primary email address listed in our database for
the account in question 90, 60, 30, and 1 day prior to the domain(s)
expiration, and 10 days after its expiration.
If an expiring domain has live and auto-renewing hosting services (all
hosting services do auto-renew, by default) with Pebblehaven, we also
provide a 1 day voice notification (by calling the primary number on file
for the account) and we also email the 1 day notification notice to any
additional authorized address(es).
If you do NOT have our Managed Domain Privacy in place (your contact information is publicly showing), the registrar will email your admin email address 90, 60, 30, and 1 day prior to the domain(s) expiration, and 10 days after its expiration.
How can I access a authorization code?
Login to the domain control panel, and click on "Domain Extras".
If you are transferring your domain "away", be sure to first change the administrative contact email address if it is not already an email address that you can receive emails to so that you can approve of a transfer request sent by your new registrar.
can I renew my domain name?
For your renewal options, and to
place a renewal order, please click
Why does Pebblehaven contact information appear in my domain
The answer is most likely related
to a free service offered with your domain registration, called Domain
Privacy. Among its variety of benefits, Domain Privacy insures that
while you remain the owner of your domain, your confidential information
is not publicly available to spammers and other unwelcome
solicitors. Over the years, whois records have increasingly become
convenient databases for such organizations.
renewal order for my domain(s) was processed. How long will it take to
reflect this change?
The domain year(s) will be added
to the record once the order is finalized.
If your domain was inactive when
the order is finalized, it will take approximately 12-24 hours for propagation
to occur, and thus any hosting services at your domain to be active again.
processing a renewal is the previous expiration date extended by the
number of years the renewal was for, or is the new expiration date based
off of the day it was renewed?
The renewal adds x
year(s) to the previous expiration date. So, after the renewal is
completed, the domain is good for x additional years (beyond whatever it
was previously good for).
can I have my domain locked or unlocked?
Send an email
requesting what you would like done and the domain in question, from an authorized
address, to email@example.com.
do not wish to renew my domain name(s), what should I do now?
Simply ignore any
notices sent to you regarding the renewal(s), which we are required
(whether or not you make us aware you do not wish to renew) to send to
you. However, if you have
previously requested that the domain(s) be set to auto-renew (by default, domains are not set to auto-renew), you should request that
the auto-renew option be disabled, by emailing firstname.lastname@example.org.
Similarly, if you
have live and auto-renewing services under the domain in question (such as
web hosting or url forwarding), and you no longer wish to have them on
your account, please remember to submit a cancellation notice regarding
them. As per our service
agreement, auto-renewing services renew until they are
cancelled. And, for example, hosting services are not automatically
removed when a domain is not renewed (they are two separate services,
amongst other and more influential reasons/issues).
How can I go about Domain Redemption?
Place a domain
renewal order, and in the Comments or Special Requests field of the
order form, put the following:
understand/agree to the additional (beyond the cost of the renewal option
itself) domain redemption fee of $125. I understand this may take up to 7
business days to process, and that redemptions are non-refundable."
Thus, a total of
$125 + the cost of the renewal option that you choose, will be due.