Accessing email account through an email client/program.

The following is all one typically needs to setup:

- Username
- Password
- Incoming & Outgoing mail servers (typically these are both your
- Have the SPA (Secure Password Authentication) option (or similar) "off"
- Have the "server requires authentication" (or similar) turned "on"


Add/edit/remove email accounts & aliases

Login to hosting control panel.

To add an email account, click on "Mail" (along top) and then "Create E-mail Address".

To change a password, click on "Users" (along the top), then the account in question, and then "Change Settings".

If you'd like a General Services Team member to walk you through doing this, just call us! If you would like us to do this on your behalf, we charge by the time needed to complete your request.  You can simply would submit an update request (instructing us what you would like to add/edit/remove).



Retrieve messages on more than one computer

The simplest (most common) way to check your email from more than one location is:

  • Setup an account in an email client/program, at your primary location (computer).  Then, check for new email elsewhere using web based email.  Any email you have not downloaded at your primary location (computer) will still download into your email program upon your next use (as long it was closed while you were away from it, and as long as you did not delete the email via web based email).

The most common ways to receive a copy of all messages at more than one location is:

  • Setup your email account in an email client/ program, at each location, with one special adjustment to your typical setup.  Simply select an option in your email client "Leave a Copy of Messages on the Server" (this is under the "Advanced" tab in Microsoft Outlook).

  • Check your email exclusively via web based email



Check email from the web

Simply visit  Since you do not have your own SSL certificate for this address, you'll likely receive a security warning. Once at a login screen simply enter your account username, not email address (ie. joe, not, and your password.



Password reset, or provided to me.

For a variety of reasons, Pebblehaven only stores the username and password for the "administrator" account on file.  By default, the administrator account is the initial email account setup when you started your web/email hosting.  However, we are not notified by the server if you change a password for any account, and therefore our information may not always be up-to-date.  Any new passwords, or those belonging to additional email accounts, are encrypted on the server, and thus not something we can provide.  

To reset any password, you can login to your hosting control panel with an administrators username/password. Or, if you are an account contact in our system, you may request that we reset any password (including the administrator) by sending an update request.  If you would like your original username and password provided, an authorized contact should call our General Services Team (we do not email login information for security purposes).



Change email address

The easiest way to "change" your email address is to simply add the new email "address" as an "alias" of your existing account.  Then, in the preferences/settings of anywhere/everywhere you access your email from, change your email address listed (NOT the username/account name and/or password) to be the new address.  This will make it so mail sent to your "old" email address comes into the same place as your "new" email address, automatically.

An alternative (more complicated) way would be to create a new email account in your hosting control panel and setup access to your new email account.  If you would like to receive email sent to your old email address at your new one, setup mail forwarding (by logging into your hosting control panel), or leave the old email account "settings" wherever you check your email.  If you setup forwarding though, you should remove settings in your email client (or similar) that relate to your old email address. If you do not wish to have the old email address receive messages any longer, then it should simply be deleted.

If you have questions regarding the above, we highly recommend calling someone in our General Services Team (versus emailing).  Someone would be happy to assist you.



An employee is no longer with our organization.  How access their email?

You have several options. 

1) To have all email messages (from the point when you enable this feature, until it is disabled) forwarded to another address, you simply setup email forwarding (or a "redirect").  Note: It does not apply to messages already sent to the address in question, only "future" ones.  

2) Setup the account in your email client (Outlook, Outlook Express, etc).  However, when you are "away" and checking email via your web based email, you will have to login to separate accounts.

3) Delete the email account, and add their "prefix" ("joe" for as an email alias to your account.

If you have questions regarding the above, we highly recommend calling someone in our General Services Team (versus emailing).  Someone would be happy to assist you.



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